Terms & Conditions
By confirming this booking, the customer acknowledges and agrees to all terms and conditions outlined in the itinerary
Covid travel Guidelines
Covid protocols must be adhered by the passengers as per the effective mandate of the government. Without adhering to the government guidelines, boarding shall be denied to the passengers without refund.
Seating Capacity
The seating capacity of our helicopter is 06 passengers.
Overweight Charges
Overweight charges are applicable @ INR 2,500/kg. This will be chargeable to passengers weighing above 75 kg. But excess weight will only be calculated on the total excess weight above the total permissible weight of all the group members combined, i.e., permissible weight = 75 Kg x (No. of pax).
Discrepancy & Exceedance of Weight:
Passengers must submit their accurate weights at the time of booking. Passengers are strictly advised to provide accurate weight. If there are any discrepancy found in a passenger’s declared weight at the time of weighing a penalty of INR 20,000 will be imposed, along with overweight charges as per the overweight criteria.
Please note: While submitting the body weight, please keep in view that you submit your final weight on the higher side, after adding extra weight of your clothes and shoes.
Arrival date
Your arrival date should be one day prior to the flying date.
Cancellation Policy
- If passengers cancel their booking, following cancellation charges will be applicable.
- More than 31 Days prior to travel date INR 25,000 Per Person will be deducted
- 30 to 20 days prior to travel date: 25% of total tour cost will be deducted
- 19 to 15 days prior to travel date 50% of total tour cost will be deducted
- 14 – 08 days prior to travel date: 75% of total tour cost will be deducted
- 07 Days or less prior to travel date: No Refund
- No show: No Refund.
- After commencement of the tour: No Refund.
UNCOVERED DHAM REFUND
In the event of missing any Dham due to bad weather or unforeseen reasons a refund of INR 15,000 per person / per Dham will be provided.
RESCHEDULING OF BOOKING
- Rescheduling your booking to any future or prior travel date, will be done subject to availability, and on payment of 10% of the total tour cost.
- This will be permitted only if informed at least 30 days before the arrival date.
- In case rescheduling is requested less than 30 days prior to the travel date, then the booking would be treated as cancelled, & and a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.
- We accept payments via bank transfers, cheque, and UPI
- The booking is to be done in advance with a deposit of 50% of the total amount
- The full payment should be completed at least 15 days prior to the travel date
- Passengers will not be permitted to board or commence the tour unless full and final payment for the tour has been completed.
- We shall not be held responsible for any medical emergencies that may occur on the ground during the yatra. For your own safety and well-being, all passengers are strongly advised to consult a doctor and undergo a medical check-up before starting the journey, especially if they have any pre-existing medical conditions.
- In the event that medical evacuation by helicopter is required, it will be chargeable at INR 1,50,000 per hour, plus UCADA royalty, landing charges, and applicable GST.
Bad weather and Force Majeure Policies
- In the event of flight cancellations or delays caused by adverse weather conditions, technical issues, or any other force majeure circumstances beyond our control, the Company shall not be held liable. Any inconvenience resulting from such cancellations or delays is outside the operator’s responsibility. Accordingly, no compensation or reimbursement will be provided for accommodation, transportation, meals, or any other additional expenses incurred by passengers due to flight cancellations.
- In case the tour departure does not take place from Dehradun on Day One due to above reasons, the tour will be considered as cancelled and a refund or a credit note will be given as per our refund policies. However, in case the passengers would like to consider taking the tour on the next available date, a fresh booking can be made. Our team will propose the available options to the passengers. The balance/unutilized amount against previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
- In case the tour departs from Dehradun as per schedule but gets disrupted, while the tour is ongoing, our team will propose the possible revised itinerary within the scheduled package days, but without any extension of days.
- Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to operational viability.
- In case for 05 straight days flying does not take place, a refund / a credit note will be given as per our policies to the passengers.
- In case of passengers get stuck at Kedarnath top due to bad weather or Force Majeure, the accommodation charges at Kedarnath will be borne by the guest directly.
- Additional night halt charges will be payable by the passengers to hotels on direct payment basis if they get stuck for additional nights due to bad weather/force majeure reasons over and above the 5N/6D period.
- We suggest all passengers keep one extra day after the 5-night/6-day tour, in case of delays due to bad weather or other unexpected reasons, so they don’t miss their return flights.
- Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be done before the commencement of tour.
- Disputes as to legality, interpretation, application or performance of service or any of its terms and conditions shall be governed by the laws of Haridwar Jurisdiction
